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1

Turn off or unplug your smart TV.

2

Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

3

Plug in your modem and wait until no new indicator lights are blinking on. ...

4

Turn your smart TV back on and try Netflix again.

1

Switch the device off and on again. Test the Netflix app to see if it works.

2

Hard reset your device. Unplug your smart TV from the power outlet for the hard reset. ...

3

If you still get the error message, delete and reinstall the Netflix app on your mobile device or smart TV.